Frequently Asked Questions

Duty free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows to reduce the price of represented goods. According to the Customs Code, goods cannot be imported to the domestic market and can be sold only to the customers, who are leaving the territory of the Kingdom of Saudi Arabia.

To purchase items in Duty Free you need to be passenger, leaving the territory of the Kingdom of Saudi Arabia.

MyDutyFree is the service for pre-ordering goods in Dammam Duty Free store located in International Terminal Departures. Using the service, prior to departure, you can obtain relevant and comprehensive information, concerning the price and availability of the goods in mentioned store, as well as place a pre-order for the required goods at a discount of 10%.

A pre-order involves choosing items in duty free and pre-ordering them before you start your journey. Information about your pre-order is forwarded to staff in Dammam Duty Free store.When you arrive at the airport, the sales assistant has already been notified of your pre-order and shall help you promptly collect your order. The pre-order service allows you to plan your purchase beforehand and save time at the airport. The pre-order service allows you to plan your purchase beforehand and save time at the airport.

In order to place a pre-order, registration at mydutyfree.net is required. This will allow you to view order history, create a wishlist and cancel orders. You can register using your social network accounts.

To make a pre-order at our website, you need to select items from the list available and press the "Add-to-Cart" button. Having added items to your cart, place a pre-order. To do so, go to your cart, enter your name, departure time, contact information and click the "Checkout" button. Information about your order will be sent to your e-mail address.

You can cancel your order through your personal account. You can also contact our customer support via email at support@mydutyfree.net. If you want to add items or refuse from certain items in your order, tell the cashier directly in the store. For the goods that you add to the order in the store at the airport the discount is applied.

Deadline for making a pre-order is 2 hours before you departure. In order to receive personal service and a discount for your purchase, you need to make a preliminary choice no later than this deadline. The maximum period for placing a pre-order is 14 days.

You can pick up your order in Dammam Duty Free store at King Fahd International Airport. Apply to the cashier at MyDutyFree pickup point. To be able to collect your order you need to tell your name or order number.

Payment is made at MyDutyFree pickup point after you have checked items in your purchase. You can pay for your purchase in Saudi Riyals as well as in USD, EUR, AED. The store also accepts cards of the following payment systems: Visa, Mastercard, Mada.

Mydutyfree.net provides 10% discount on all goods displayed on the site, except the items that are marked "No Discount."

Currently partner discounts are not available for the shop at King Fahd International Airport.

In general, there are no restrictions relating to the sale of items in duty free stores. However, you should take into account that the country you are leaving for may have import restriction on some goods. Please, learn importation rules of the country you are flying to before placing a pre-order.

If you have questions about returning goods, please contact m.alsharkawi@lagardere-tr.com